Refund & Return Policy

Last Updated: October 1, 2025

Thank you for shopping with Cary StyleSmith (“we,” “us,” “our”).
We value your satisfaction and want you to understand how returns and refunds are handled under North Carolina law and our store policy.

This policy applies to all purchases made through carystylesmith.com.

1. Our Refund Policy Disclosure (Required by North Carolina Law)

In compliance with North Carolina General Statutes § 66-370, our refund policy is clearly posted here and available prior to checkout. By completing your purchase, you acknowledge that you have read and agreed to this policy.

If no refund policy were stated, North Carolina law would require us to provide a refund upon request.
Because our policy is clearly disclosed below, these specific terms govern all transactions.

2. Eligibility for Returns

Due to health and hygiene regulations, we only accept returns on unopened, unused, and undamaged hair and beauty products.

To qualify for a return:

      • The item must be unopened and in its original, sealed packaging.

      • The return must be requested within 30 days of delivery.

      • Proof of purchase (order number or receipt) must be provided.

We cannot accept returns for opened or used products due to sanitary regulations.

3. Non-Returnable Items

For consumer protection and product safety, the following items cannot be returned or refunded:

      • Opened or used hair, skincare, or cosmetic products

      • Hair extensions, wigs, or brushes removed from packaging

      • Sale or clearance items marked “Final Sale”

      • Gift cards or digital downloads

      • Personalized or custom-made products

If you have questions about a product before purchasing, please contact our customer care team — we’re happy to help.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 business days of delivery at carystylesmith@gmail.com.

Include:

    • Your order number

    • A brief description of the issue

    • Clear photos showing the problem

Once verified, we’ll provide a replacement, exchange, or refund — at no cost to you.

5. Return Process

1. Request Authorization
Contact us at carystylesmith@gmail.com to request a return authorization (RMA) before sending your product back.

2. Prepare Your Return
Place your item securely in its original packaging and include your name, order number, and contact details.

3. Ship Your Return
Ship your return to the address provided by our support team.

    • Unless the return is due to our error, customers are responsible for return shipping costs.

    • We recommend a trackable shipping method; we are not responsible for lost or delayed packages.

4. Inspection & Processing
Once we receive and inspect your return, we’ll notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 5–10 business days.

6. Exchanges

Exchanges are only offered for items that are defective, damaged, or sent in error.
For all other cases, please request a refund (if eligible) and place a new order.

7. Cancellations

Orders may be canceled before shipment only.
Once an order has been processed or dispatched, it cannot be canceled.
Please contact us immediately at carystylesmith@gmail.com with your order number if you wish to cancel.

8. Allergic Reactions Disclaimer

All product ingredients are disclosed on product labels or our website listings.
If you experience an allergic reaction, discontinue use immediately and consult a healthcare professional.

We cannot offer refunds for allergic reactions or skin sensitivities, as ingredient information is made available prior to purchase.

9. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check your bank or credit card account again.

  • Contact your payment provider; processing times vary.

  • If still unresolved, email us at carystylesmith@gmail.com for assistance.

10. Consumer Rights and North Carolina Compliance

This policy complies with North Carolina General Statutes § 66-370, which requires that refund policies be:

  • Posted clearly where the sale occurs (on our website before checkout)

  • Communicated prior to purchase

If our posted policy is not available or visible, customers are entitled to a refund upon request within a reasonable time after purchase, as permitted by North Carolina law.

We also comply with Federal Trade Commission (FTC) consumer protection standards for online and mail-order sales.

11. Contact Us

If you have any questions about returns, refunds, or your rights as a customer in North Carolina, please contact us:

Cary StyleSmith
Email: carystylesmith@gmail.com
Phone: (919) 851-2811
Mailing Address: 1243 NW Maynard Rd Suite 21, Cary, NC 27513

We stand by the quality of our hair and beauty products and strive to ensure every customer is satisfied.

If you experience any issues with your order, please contact us — our customer care team is here to help.

Call Now Button