Hair Appointment Cancellation Policy

Your appointments and convenience is very important to me. I realize that at times unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, I respectfully require that you provide at least 48 business hours. The salon’s business hours are from 10-6 Tuesday through Saturday.

• • To cancel or reschedule any appointment: Call (919) 851-2811 and leave a voice message at the salon’s main number or; Send an email to CaryStyleSmith@gmail.com
  • A cancellation or request to reschedule made less than 48 business hours in advance will invoke a cancellation fee. The amount charged will be equal to 50% of the booked services.
  • Should you arrive more than 15 minutes late for your appointment, I cannot guarantee that I will provide the service. If I cannot accommodate you, the same cancellation fee will be charged. I will try to do my best to reschedule your appointment for another time that suits you.
  • After 2 missed or late cancelled appointments, a credit card will be required to make future appointments. Cancellation fees will be charged to the card you provide.
  • In case of a true, unforeseen, and unavoidable emergency, a cancellation fee will be charged, but part or full amount of it may be deducted from your future appointment cost.

Hair Appointment Cancellation Policy FAQs

1. What is the salon’s hair appointment cancellation policy?

• • •  Cancellations or rescheduling requests made less than 48 business hours in advance will incur a cancellation fee. This fee will be 50% of the total cost of the booked services.
    • If you arrive more than 15 minutes late for your appointment, I may not be able to provide the service. In this case, the same cancellation fee will apply. However, I will do my best to reschedule your appointment for another time that works for you.
    • After two missed or late-cancelled appointments, I will require a credit card on file for future bookings. Any cancellation fees will be charged to the card you provide.
    • If you experience a true, unforeseen, and unavoidable emergency, a cancellation fee will still apply. However, part or all of the fee may be deducted from your next appointment cost.

2. How far in advance do I need to cancel my appointment to avoid a cancellation fee?

48 hours.

3. Is there a fee for canceling or rescheduling my appointment?

Yes, you can reschedule as long as you do so at least 48 hours before your existing appointment.

4. Can I cancel my appointment online or do I need to call the salon?

Please call (919) 851-2811 and leave a voice message at the salon’s main number. Alternatively, you can email us at CaryStyleSmith@gmail.com for assistance.

5. What happens if I need to cancel my appointment due to an emergency?

Contact me as soon as possible to reschedule your appointment if an emergency arises. While I can waive the cancellation charge in such cases, it’s important that you check with me before I process the cancellation.

6. What happens if I don’t show up for my appointment?

Most salons charge a no-show fee to customers who miss their scheduled appointment. This fee, typically a percentage of the service cost, is determined by the salon. Therefore, it’s important to review the salon’s no-show policy before making a reservation to avoid any unexpected charges.

7. How do I avoid being charged a cancellation fee?

Clients should provide ample notice when canceling or rescheduling an appointment to avoid incurring a cancellation fee. Additionally, to prevent any surprises, it’s important to review the salon’s cancellation policy beforehand.

8. Are there any exceptions to the salon’s Hair Appointment Cancellation Policy?

In exceptional cases, such as emergencies or unforeseen events, I may make exceptions to the cancellation policy. These situations typically include deaths, illnesses, catastrophes, or any other “acts of God” that are clearly unplanned and unavoidable.

9. What is the process for canceling or rescheduling my appointment?

Call (919) 851-2811 and leave a voice message at the salon’s main number or;
Send an email to CaryStyleSmith@gmail.com